Terms for painters

1. Who may use it

These terms govern the relationship between [to fill in under Settings] (Legal information) and the painters and painting companies who use pintores.pt for their business. You need a Portuguese tax number, to trade legally (sole trader or company) and to issue invoices or invoice-receipts to your clients.

You apply with true details. We check your tax number, identity and past work and may refuse an application, giving the reason.

2. Your account

The account is personal. You can give team members access (Pro plan); you are responsible for what they do in the account. Keep your password safe and tell us if you suspect misuse.

3. Requests

You get requests for the areas and services you chose. Viewing a request (area, measurements, wall condition, photos) is free and commits you to nothing. Taking it is optional.

4. What you pay and when

You pay when you take a request, that is, when you get the client's mobile and email. You never pay per job won and there is no commission on the value of the work.

• Job up to €500: €8
• €500 to €1,500: €15
• Above €1,500: €30
• Condominium: €60

The band is set by the request's estimate when you receive it. Request prices include VAT at the legal rate. Current prices are always on the For painters page; changes apply only to requests received after we announce them.

You pay from your credit balance, topped up by MB WAY or bank transfer. Topped-up credits do not expire. If you close your account, you can ask for the unused topped-up balance back.

5. Refunds

We return what you paid for a request to your balance if the client's contact is wrong, the request is fake, or the client does not reply within 72 hours, once you open a claim in your account. The team reviews each claim and explains the decision.

6. Boosted on a request

After taking a request you can pay €5 for your quote to appear first to the client. The client always sees the "Boosted" label. One per request; refunded if your claim on the request is accepted.

7. Pro plan

The Pro plan is optional: €20 + VAT a month or €200 + VAT a year. You switch it on in your account and it is paid from your credit balance on the day you start and at each renewal.

• It renews automatically at the end of each period. You can turn renewal off at any time; Pro stays until the end of the paid period, with no pro-rata refund.
• If your balance does not cover a renewal, Pro is paused and resumes when you top up.
• It includes €15 in credits a month, used before your balance. They add up to 3 months, can only be used to take requests and are lost if you leave Pro.
• No request costs more than €15 (€30 for a condominium). Cheaper requests keep their price.
• It includes the tools described on the Plano Pro page. If you go back to Basic, your data stays saved; the Pro tools are no longer available.
• Pro does not change your place in lists or give badges.
• You get an invoice for each payment at your account email.

8. Your obligations

• Reply truthfully and send clear written quotes, with VAT, dates and what is included.
• Comply with the law that applies to your trade: invoicing, insurance, licences and site safety rules.
• Use a client's contact details only for the request you took. Do not contact clients of requests you did not take.
• Do not ask for or publish fake reviews, or offer anything in return for reviews.
• Do not ask clients to stop using the site to avoid paying for requests.

9. Clients' data

When you take a request, you become the controller of the client data you receive, and may use it only for that request and the work that follows.

In the Clients tool (Pro plan), for clients you import or record yourself, the painter is the controller and pintores.pt acts as processor, under the annex below.

10. Ranking and reviews

The criteria that decide the order of painters in lists, the badges and the review rules are in How we rank.

11. Suspension and closure

You can close your account at any time. We may restrict or suspend an account for false details, breach of these terms, repeated well-founded complaints or an order from an authority, giving the reason. Except for serious breaches or legal obligations, we give 30 days' notice before closing an account.

12. Changes to these terms

We email you at least 15 days before any change to these terms. If you do not agree, you can close your account before the change takes effect.

13. Complaints from painters

Write to [to fill in under Settings]. We review each complaint and reply within 15 working days, explaining the decision.

14. Governing law

Portuguese law applies. The court of the district of [to fill in under Settings]'s registered address has jurisdiction, unless a mandatory legal rule says otherwise.

15. Annex: data processing (Clients)

This annex applies when the painter uses the Clients tool for their own clients (Article 28 GDPR).

• Subject and duration: storing and organising the painter's client data (name, contact details, area, notes, reminders and request history) while the account exists.
• Instructions: we process this data only to provide the tool to the painter and on their instructions, never for our own purposes.
• Confidentiality and security: only authorised staff access it, when needed for support; encrypted connection, restricted access and backups.
• Sub-processors: hosting (SiteGround) and email sending and, if enabled, SMS. We give notice before adding others.
• Assistance: we help the painter answer their clients' access, rectification or erasure requests.
• End: the painter can export and delete clients at any time; when the account is closed we delete the data within 30 days, unless the law requires us to keep it.
• Data breaches: we inform the painter without undue delay.